Terms and conditions

company details:

Little Loua vof
Sluisstraat 11
8710 Ooigem

BE 0805 228 672

general terms and conditions

These general terms and conditions apply to all offers from Little Loua.

By placing an order, you indicate that you agree with the delivery and payment terms. Little Loua reserves the right to change its delivery and/or payment terms after the expiration of the term.

Unless otherwise agreed in writing, the general or specific terms and conditions or stipulations of third parties are not recognized by Little Loua.

Safe payment

For secure online payments Little Loua cooperates with the well-known company Mollie. As an international company in the field of online payments for e-commerce, Mollie guarantees you a 100% secure processing.
Whether you choose bancontact, visa or any other method, the transaction always takes place through a site secured with several firewalls directly between Mollie and the buyer. Neither Little Loua nor third parties get to see your card number or other information. Among other things, Mollie verifies the validity of your card, card number and access rights of your credit card and notifies Little Loua when everything is in order and the payment will be executed.

This will immediately confirm your order and proceed with shipping the order.

You can easily pay with:
– Bancontact/Mister Cash
– Visa
– MasterCard
– American Express

If you wish to pay by manual transfer, this is also possible, but this slows down the process of order confirmation and thus shipment.

delivery and delivery time

Delivery takes place while stocks last. Delivery of the products is made to the delivery address provided by the buyer.

Under the rules of distance selling, Little Loua will execute orders at least within 30 days. If this is not possible (because the order is out of stock or no longer available), or there is a delay for other reasons, or an order can not or only partially be executed, you will receive a message within 14 days of placing your order and in that case you have the right to cancel the order without cost and notice.

Little Loua is not liable if the delivery deadline is exceeded due to the carrier’s actions, nor in case of loss of the products or strike. The buyer is aware of the transport risks and must address questions in this regard to the carrier.


All prices are inclusive of 21% VAT.

Prices will not be increased within the term of the offer, unless legal measures make it necessary or if the manufacturer implements interim price increases.

All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.


If you have specific questions about, for example, dimensions, color, availability, delivery time or delivery method, please contact Little Loua in advance.

Online orders may be refused if the product has already been sold in the store prior to the online payment. You will be notified via email.

trial period / right of withdrawal

As a private consumer, you have a period of 14 days within which you may renounce your purchase. If our products do not meet your requirements, you can report this and return them provided that the packaging has remained intact and if it is not a product that was specially ordered for you. Therefore, an opened package will not allow you to abandon the purchase. This right of renunciation does not apply to business customers. This right of renunciation does not apply to products ordered specially for the customer and/or with a delivery time of 1 or more weeks.

Steps to return:
– email us (hello@littleloua.com) that you want to return an item with the reason.
– you will receive instructions for returning the item via email.
– return the item to the return address. Return costs will be borne by you.
– upon receipt and approval, Little Loua will send you a receipt confirmation via email. You will then receive a credit valid for 1 year.

Can I exchange or exchange a product?

To exchange, you must make sure that the packaging has remained intact and that it is not a product that was specially ordered for you. Therefore, opened packaging will not allow you to abandon the purchase.

Step-by-step plan to exchange:
– email us (hello@littleloua.com) that you want to return an item with the reason.
– you will receive via email instructions and a return slip for returning the item.
– return the item to the return address. The return costs will be borne by you.
– upon receipt and approval, we can exchange and ship the new product. The new item, if in stock, will be shipped as soon as possible.

Wrong item?

Notify us at hello@littleloua.com within 2 days of receipt.

Damaged article?

Notify us via hello@littleloua.combinnen within 2 days of receipt.

Clearly formulate the damage with accompanying photos.

Little Loua reserves the right to refuse returns and not credit or refund if it is suspected that the items have already been used or damaged by fault other than Little Loua’s or the supplier of the item.

return address:
Little Loua vof

Sluisstraat 11
8710 Ooigem
BE 0805 228 672

data management

If you place an order with Little Loua, your details will be included in our customer file. Little Loua abides by the Personal Data Protection Act and your details will not be provided to third parties.

Little Loua respects your privacy and ensures confidential treatment of your personal data.

Little Loua sometimes uses a mailing list. Each mailing contains instructions on how to remove yourself from this list.

warranty and conformity

According to the law of September 21, 2004 on consumer protection in the sale of consumer goods, consumers have legal rights. The legal warranty period of two years is fully valid from the date of delivery.

For products purchased online and delivered to the buyer’s home, in case of defects, the buyer must contact Little Loua in advance after which the buyer must return the product (with proof of purchase) to Little Loua at his expense.

We guarantee that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability and the existing legal provisions and/or government regulations on the date of the conclusion of the agreement.

You are obliged to check the delivered goods immediately upon receipt. If it appears that the delivered product is wrong, faulty or incomplete, you must (before proceeding to return it to Little Loua) immediately report these defects in writing to Little Loua.


Offers are without obligation, unless otherwise stated in the offer. Upon acceptance of a non-binding offer by you, Little Loua reserves the right to revoke or deviate from the offer within 3 business days of receiving that acceptance.

Verbal commitments only bind Little Loua after they have been explicitly confirmed in writing.

Little Loua offers do not automatically apply to repeat orders. Little Loua cannot be held to its offer if you should have understood that the offer, or part of it, contained an obvious mistake or error. Additions, modifications and/or further agreements are only valid if agreed upon in writing.

images and specifications

All images, photographs, drawings, … or data concerning weights, dimensions, colors, images of labels, …. on the webshop of Little Loua are approximate only, are indicative and can not lead to compensation or dissolution of the agreement.

force majeure

Little Loua is not liable if and insofar as its commitments cannot be fulfilled due to force majeure.

Force majeure includes any strange cause, as well as any circumstance, which in all reasonableness should not be for its risk. Delay at or non-performance by our suppliers, disturbances on the Internet, disturbances in electricity, disturbances in e-mail traffic and disturbances or changes in technology supplied by third parties, transport difficulties, strikes, government measures, delays in supply, negligence by suppliers and/or manufacturers of Piet Moodshop as well as by auxiliaries, sickness of personnel, defects in auxiliary or transport means are explicitly considered as force majeure.

In case of force majeure, Little Loua is entitled to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be modified in such a way that execution remains possible.

In no case is Little Loua obliged to pay any fine or compensation.

If Little Loua.be has already partially fulfilled its obligations when the force majeure occurs, or can only partially fulfill its obligations, it is entitled to separately invoice the already delivered or deliverable part and the buyer is obliged to pay this invoice as if it were a separate contract. However, this does not apply if the part already delivered and/or deliverable part has no independent value.


Little Loua is not liable for damage to vehicles or other objects caused by improper use of the products. Before use, please read the instructions on the packaging and/or consult our webshop.

retention of title

Ownership of all items sold and delivered to you by Little Loua remains with Little Loua as long as you have not paid Little Loua’s claims under the agreement or previous or subsequent similar agreements. As long as you have not paid the work carried out or to be carried out under this or similar agreements, and as long as you have not paid Little Loua’s claims for failure to fulfil such obligations, including claims relating to fines, interest and costs.

applicable law/jurisdiction

If a dispute arises from our cooperation agreement or any agreements based on it, we will try to resolve it in the first instance by impartial mediation. If we cannot resolve the dispute in this way, we will have our dispute settled by a competent judge in the district of Ghent.

Both parties (you as customer and we as supplier) accept electronic communication (e.g. e-mail) as evidence.