{"id":10119,"date":"2023-06-26T14:00:32","date_gmt":"2023-06-26T12:00:32","guid":{"rendered":"https:\/\/littleloua.com\/\/?page_id=10119"},"modified":"2024-03-01T13:34:42","modified_gmt":"2024-03-01T12:34:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/littleloua.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\tHOW DO I PLACE AN ORDER?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

An order is not final until you have completed all the steps in the ordering process and received an order confirmation from us in your mailbox. You should receive it in your mailbox within 15 minutes. Also, take a look in your spam folder.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tHOW DO I USE A DISCOUNT CODE?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

At the final stage of the ordering process, you can enter a discount code in the coupon code entry box. It will then be settled immediately and you will see immediately if your discount code was applied. Please contact us with any problems with your discount code.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tWHICH COUNTRIES CAN I ORDER FROM?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Ordering is possible worldwide. We also ship worldwide. We ship from Belgium.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tWHY DIDN'T I GET AN ORDER CONFIRMATION?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Normally, you should receive an order confirmation within 15 minutes. If not, always check your spam folder first. No email here either, please\u00a0contact<\/a>\u00a0us.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tCAN I RETURN ITEMS?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Items you purchased online can always be returned within 14 business days of\u00a0receipt<\/span>. Provided items are still in original condition (with hangtags), have not been worn, washed or retouched. Items with makeup stains or perfume odor will NOT be returned.<\/span><\/span><\/p>

We will refund the amount to the account you paid with. Delivery charges are not refundable. Refunds will be made within 14 days of\u00a0receiving<\/span>\u00a0your return.<\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tWITHIN WHAT TIME FRAME SHOULD I RETURN THE PRODUCTS?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

You have 14 days after receiving your order to return.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tHOW CAN I PAY?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

At checkout, you will see which payment methods are accepted. We accept a lot of possible payment methods. Payment by bank transfer is not possible. All orders must be remitted first.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT DELIVERY OPTIONS ARE AVAILABLE?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

We will deliver your package to your home. We choose the shipping partner. Deliveries are free from\u00a0<\/span>\u20ac100 world wide<\/span>. If there are shipping costs, they will be communicated in the payment process.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tWHERE CAN I HAVE MY ORDER DELIVERED?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

When ordering, you can enter where you want your order delivered at the \u201cdelivery address\u201d.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tHOW CAN I TRACK MY ORDER?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Once we have packed your order and it is ready to ship, you will receive an email with a\u00a0<\/span>track&trace<\/span>\u00a0link. You can track your order through this link.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tWHEN WILL I RECEIVE MY ORDER?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Once all steps have been completed and payment is complete, you will receive an order confirmation in your mailbox. We will process your order within 48h, after which your order will be picked up by the shipping service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tHOW DO I RECEIVE THE REFUND?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

We will refund the amount to the account you paid with. Delivery charges are not refundable. Refunds will be made within 14 days of in\u00a0<\/span>receipt<\/span>\u00a0of your return.<\/span><\/span><\/p>

You will receive an email from us when we have received the return.\u00a0Orders with a gift card will receive a new code from us worth the refund of the product.<\/span><\/span><\/span><\/p>

Payments with\u00a0<\/span>gift vouchers<\/span>\u00a0will not be refunded, but you will receive a new gift certificate in its place.<\/span><\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t